Reference

dot77 Privacy Policy For Your Account

Our Privacy Policy explains what dot77 collects when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

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dot77 dot77 Privacy Policy For Your Account
CONTACT YOUR WAY

Get Privacy Help Near Account Access

A privacy question should not require you to explain your whole account history. We give you a direct route through the account help or contact path, where you can identify the record involved and tell us what you want checked. Include the email or phone detail connected to your account, but never send a password, wallet PIN or one-time code. For a payment query, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference so we can separate a data request from a transaction-status question.

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Account contact

Use the contact route linked from your account area to ask about personal data, a phone verification record or a sign-in device. We may ask for account details already on file before discussing private records, and we will not ask you to disclose your password or one-time code.

Wallet record check

When your request concerns DANA, OVO, GoPay or QRIS, include the payment reference and date shown in your account history. For bank transfer or virtual account questions, that reference helps us locate the matching record without requesting a full bank statement.

Access correction

Tell us which detail needs access, correction or removal, such as an outdated phone number or an incorrect account label. We review the request against security and legal requirements, then explain what can be changed and what must remain for a stated reason.

DATA CONTROL ROOM

What We Keep And Why

Privacy works best when each type of record has a defined purpose. We separate account access details from payment references, use device information to investigate unusual sign-ins, and keep support requests connected…

Account details

We use your name or contact detail, where supplied, to create and protect the account, send account-related replies and complete phone verification. Keeping this information accurate helps us identify the correct account when you request access, correction or removal.

Payment references

A DANA, OVO, GoPay or QRIS status can be stored with a reference, amount and time so we can reconcile the account record. Bank transfer and virtual account details serve the same matching purpose; payment providers may handle their own records under their terms.

Device security

When you sign in from a mobile browser or desktop, technical signals such as session data may help us recognise a new access pattern. We use those signals for account protection and support diagnosis, not as a replacement for your phone verification step.

Cookies and sessions

Cookies can keep a sign-in session available and help pages load the right account state. Your browser can block or remove cookies, although doing so may require another sign-in or affect parts of the account path. We describe cookie changes through the relevant page controls.

Retention choices

We keep personal records only for the period needed for account operation, payment reconciliation, security review, support handling or a legal requirement. A deletion request may not remove transaction or security records immediately when we must preserve them for one of those purposes.

Request changes

To ask what we hold, correct a detail or request removal, contact us through the account help route and describe the record clearly. We verify the request before sharing private data, and we explain any refusal or partial response where local law permits.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the points that matter before you open an account or connect a wallet. We keep the wording tied to actual account actions: phone verification, mobile sign-in, wallet status, cookies and requests for your records. If your question concerns eligibility or access, remember that access depends on local law. For a personal case, use the contact path rather than posting account details in a public channel.

The dot77 Privacy Policy covers account details, phone verification, sign-in activity, device signals, cookies, payment references, support requests, retention and privacy choices. It applies when you access the service from supported Indonesia regions, where local law permits, and explains how to contact us about your records.

We collect the details needed to create and protect your account, such as contact information and the phone verification result. We may also record sign-in and device signals, plus account actions needed for security, payment reconciliation and a reply to a support request.

Yes. The Privacy Policy explains how we handle payment references and status data connected with DANA, OVO, GoPay and QRIS. It also covers bank transfer and virtual account matching. The relevant wallet provider may keep separate records under its own privacy terms.

Cookies can keep your mobile browser session connected to the correct account state and help us identify page or sign-in issues. You can remove or block them through browser controls, but you may need to sign in again or repeat a phone verification step.

Use the account help or contact route and name the record you want to access or correct, such as a phone number or wallet reference. We verify that you control the account before discussing private details, then respond according to applicable law and security needs.

Retention depends on why the record exists. We may remove details when they are no longer needed for account operation, but payment reconciliation, security review, support handling or a legal requirement can require longer storage. We explain the reason when a deletion request is limited.

Send the concern through the contact path linked from your account area. Describe the data type and requested action, such as access, correction or removal. Do not include a password, wallet PIN or one-time code; a payment reference is enough for a wallet record check.

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